On Friday, May 17th, We reached Forum mall hoping to watch 'What just happened' - a movie that had released on that very day. But as it turned out, destiny had different plans for us.
When we were about to brandish our tickets in style, we were told to wait and out of nowhere came an employee of PVR Cinemas telling us that the show in question is canceled. The reason given, much to our incomprehension and disbelief, was that the print of the movie was not good and it had arrived very late the previous night.
From a very popular chain, the least one expects, is a responsible and adequately apologetic reply. Instead we were asked to either watch any movie running then or take a refund. When pressed, all we got was that they did not get adequate time to check the print. I don't think this would enhance their reputation in the least. We wasted money on petrol and parking only to be turned away ultimately with the money.
If only customer service is just about refund, PVR would have passed the test, but as customers we know it is not. The moral of the story is not hard to figure out. Draw your own conclusions!