Saturday, January 15, 2011

On 'Predictably Irrational' by Dan Ariely

This year has got off to a good start because after a prolonged limbo in which I stayed away from non academic books, I am finally back to reading! The book I just finished - Predictably Irrational, the hidden forces that shape our decisions - by Dan Ariely (a renowned behavioral economist, James B. Duke Professor of Psychology and Behavioral Economics at Duke University and a founding member of the Center for Advanced Hindsight) is a master piece if a master piece ought to be judged in terms of how many myths it can bust! 


The book cannot be slotted into any genre very easily. It is not purely academic; not a summary of findings and neither is it a paean to the discipline of behavioral economics. It is rather a mix of all this in small measures with a large emphasis on insights into irrational aspects of human behavior brought out by means of smart experiments conducted by Dan and his several colleagues. 

Product pricing, reference prices, self - control, decision making when sexually aroused, dishonest behavior, the advantages and disadvantages of having too many options - Dan talks about all of these things based on empirical findings. The book is priceless for the sheer number of surprising facets of human behavior it manages to reveal. A plethora of terms - Ikea effect, price decoy, arbitrary coherence, anchoring, herding, self - herding - and their explanations emerge in a very clear fashion. 


As Dan says, 


Life is complex, with multiple forces simultaneously exerting their influences on us, and this complexity makes it difficult to figure out exactly how each of these forces shapes our behavior.
Everyone who has an interest in marketing, consumer behavior and human psychology should definitely read this one. It would be time well spent. 

Also check out some of his videos on youtube.  

Wednesday, January 12, 2011

The audacity to be bad mannered!

This period at Great Lakes has taught me a lot of things and continues to- both inside and outside the class rooms - but if I have to cull out a few of those things, it would be my learning from observing the behavior of people. This post is crudely judgmental and hence a deviation from one of my cardinal principles of life - "Never to judge other people's behavior". The fact is being bad mannered, impolite, insensitive, rude and obnoxious is so pervasive here that it makes me wonder whether good manners were meant only for the generation of our parents! 

Take these for example - 

  • Some people don't know the meaning of "please" and don't know how to request things. If they need to get their work done, (purely selfish reasons), they won't mind calling you at any time of the day and demand your bike keys as if you are under some obligation to give them the keys. The most audacious part is that they call you only if they want your bike keys; otherwise you are a "nobody" to them. The proportion of these kind of people is simply astounding and mind boggling. It defeats me how easily they can taken others for a ride...!
  • Some people behave in 10 different ways with 10 different people. Perhaps, they think, everyone is different and should not be treated with the same level of courtesy and politeness. But what about some basic good manners? To the same question, depending on who poses it, a person is either brash (impolitely expresses his rigid stance on the matter) or sweetly indifferent wriggling his way out of it altogether. Strange! Whatever happened to the manners we were taught when we were young! I suppose, they have gone out of fashion or have become too flexible to lose all meaning.
  • Some people consider it their birthright to demand of others, what they want. Even if they do it with their friends, shouldn't they just put themselves for a minute in the other person's shoes and think if the same behavior or demand (in this case) would have been acceptable if they had been the recipient party? Odds are less they would agree but then, do they bother to think that far?
  • Some people are just too proud of their charms and if they get to spend time with an equally charming person, they don't mind ignoring a less charming third person. The amount of importance they give to looks is sickening and disgusting.
  • Beyond a certain point in any relationship between two people, one gets so used to the other that he/she might be willing to overlook the other person's faults and accept them as they are. But, in the long run, is it good? Shouldn't we instead try to tell them that their behavior is a little arrogant and they should try to change it? Isn't that doing more to strengthen the relationship? Anybody who cannot accept negative feedback patiently from a friend who has done enough to show them that he cares or cannot even give an ear to him, is not worth spending time with!
  •  The word "cool" has lost its meaning if it had one in the first place. If you don't conform to your peers, you are simply not "cool" 
Well, I can write volumes on this, will save more for later. One thing to ponder about - basic good manners is on a rapid decline. 

Sunday, January 2, 2011

On Personal Influence

Oscar Wilde writes in his stellar work - The Picture of Dorian Gray - 

'All influence is immoral - immoral from the scientific point of view.'
'Why?'
'Because to influence a person is to give him one's own soul. He does not think his natural thoughts, or burn with his natural passions. His virtues are not real to him. His sins, if there are any such things as sins, are borrowed....The aim of life is self-development. To realize one's nature perfectly - that is what each of us are here for.'

This is one excerpt that comes to my mind whenever I come across any situation in which an urge to influence someone overwhelms me. Influence like power has lost its real meaning and instead has come to be associated with a negative context. The longman definition reads : "to affect the way someone or something develops, behaves, thinks etc without directly forcing or ordering them" which is not how we understand the above excerpt. 

Coming to the topic of personal influence, (as different from professional influence which is a completely different topic) is it per se, good or bad? I guess, the answer is neither. It is somewhere in between and depends to a large extent on context and each person's experience set. By experience set, I mean the sum total of his/her experiences in life that shape a person's character and thinking. 

Failing to read the context and failing to view every person's experience set as unique will get us into numerous conflicts. Life unfortunately does not present us with answers in black and white. There are countless shades of grey. Some people can very quickly put themselves in another person's shoes and hence they are, by definition, the malleable and receptive types. Others, rigid and firm, stick to their world views. As we see, multiple factors are at play here when it comes to exercise and impact of influence. 

Literally speaking, should one exert influence? (because the definition excludes direct ordering and forcing) I suppose, the answer is no. One can at best, put forth one's view point as a means to make sure that the other party knows it. Beyond that, if there is a disagreement, it gets complex. The conclusion is, influence cannot be exerted! It just happens when the other party comes to accept our world view.

Some things are universal - the issue of corruption or bribing or cheating for example. There is a clear sense of right and wrong involved whereas some things, as observed earlier, are largely affected by one's own personal experiences. It is important to objectively separate these two. As adults, this involves two things -

  1. Accepting the other person for what he/she is with all their attendant positives and negatives. Loving them for what they are, while simultaneously, being aware of their faults. Never getting into the realm of judgment!
  2. At all points, expressing our views - it is up to the other person to agree/disagree. Never imposing, perhaps imposing is misunderstood as equivalent to influencing! 
It is easy to write about, but eminently difficult to practice.  To rephrase and summarize, We should simply let our fellow human beings make their choices while making sure that they are intelligent enough to discern the consequences of those choices. 

This ends the rambling for now...  

Monday, December 27, 2010

Communication woes!

The World today has seen tremendous advancements in communication technologies but when it comes to humans communicating with each other, no amount of technology advancement is going to compensate if we make wrong assumptions. 

Virginia Woolf said in The Waves, one of her widely appreciated works and a literary master piece written based on the technique, Stream of consciousness - "We are difficult to read and we read others badly, either blinded by Sun or misled by shadows". How true it is! Alongside that, my most favorite quote is by Iris Murdoch who says, "Human beings prefer the distraction of confrontation to the difficult effort of communicating openly and honestly"

Just thinking about these quotes takes me back to my engineering college days when British Council Library in Chennai used to be my second home.  But for all the books that I have read, I have come to realize that reading these novels, taking down these nice quotes and remembering them is one thing and following them is completely another! In the heat of the moment, when we are "actually blinded by the sun" or "misled by the shadows", we don't realize that we as human beings are "difficult to read" and worse, we "read others badly"! 

I have always, after any misunderstanding with friends, never shied away from confronting the person and asking him/her, what the fault is. In the process, I have ignored my ego, its bloated nature and put people before its size. Sometimes, it has worked and sometimes, it hasn't. The other person's ego should also come down by some notches for reconciliation to take place. 

To cut this rambling short, all I can think of saying is, among friends, it is OK to fight but not OK to have bloated egos. With age, the size of our egos also increases and our ability to listen diminishes. We close our ears and fail to put ourselves in the other person's shoes. The results can be quite devastating for friendships and relationships. A friendship takes an investment of huge time and effort but in one instance of misunderstanding, it can be broken to shards and destroyed - all because somebody did not have the courage and the humility to apologize and clarify. 


As human beings, we tend to commit the same mistakes again and again and never learn from them. For a change, we should strive to be sensitive to the feelings of others and listen to them with open minds especially if it is one's friend. This is possible only if we communicate - F2F and with eye contact. 

Monday, December 20, 2010

Making a case for fairer and speedier justice

This is an essay I wrote for the course 'Ethics in Governance in Business and Society'. At Great Lakes, it is taught by two eminent crusaders against corruption - Mr. Vittal, Ex CVC and Mr. Seshan, Ex CEC.

Making a case for fairer and speedier justice

Erosion of faith in judiciary
Judiciary, considered one of the three constitutional pillars of Indian democracy, is of late sullied by a stream of unpleasant news reports. Questions have been raised on the integrity of senior judges and their track records. People have long reconciled to the fact that politicians and bureaucrats are corrupt and have always looked up to the judiciary and the Supreme Court in particular for deliverance. But reports about Justice Soumitra Sen, YK Sabharwal, Dinakaran and many others in the media point to a deep seated rot in the judiciary that is slowly eroding this confidence of the Indian public. 

Need for urgent reform
Reams have been written about corruption in the legislature and measures to address it. For argument’s sake, if we do assume that all legislators come clean, where does this leave the corrupt judges? There is an urgent need to clean up the judiciary by means of radical reforms. Piecemeal changes won’t do. Considering the backlog of cases in the Indian courts and the lack of accountability of the judges, to be able to enforce law and order, justice should be seen to be fairly and speedily delivered. 

Abolition of Jury trials in India
In this article, I propose a change which would, in my opinion, make the process of justice more fair, democratic and quick. It is something, that democracies world over have embraced, but India abolished way back in 1960 after the landmark KM Nanavati V State of Maharashtra case – jury trials. The argument put forth during abolition was that the opinion of the jury is often biased by social norms, morality, ethics and values and an objective judgement based on set statutes is rarely possible. It was also believed that juries would be influenced by media and public opinion.

Changing times
Fast forward to today’s age – there is a gaping void in the number of judges we have to address the scores of cases pending in all the courts put together. The rich keep appealing and the poor keep waiting. It is a patently unfair system that visibly rewards the wealthy and gives the poor, only a distant and illusory hope. Very few judges have made their sources of income public even though there is a RTI act and few have surprisingly come out openly and admitted that, corruption at all levels is a fact. In this age of 24*7 live televisions, no judgment is immune to the influences of the electronic media and its commentators. 

We now have a thriving public society and laws that increasingly appear out of tune with the times. Laws on land reforms (SEZ issues), sexual rights (rapes and gay issues), organised labour and environmental concerns need to be constantly revisited in this dynamically changing scenario. 

Proposal
In this context, I propose that we establish a system of trial by juries drawn from eminent members of the civil society. We should have a set number of juries for every district and a judge can appeal only once against the decision of the jury and he can decide only the quantum of punishment.

Argument against institutional rigidity
Amartya Sen in his work, ‘The idea of Justice’, says, “Institutional fundamentalism may not only ride roughshod over the complexity of societies, but quite often the self-satisfaction that goes with the alleged institutional wisdom even prevents critical examination of the actual consequences of having the recommended institutions. Indeed, in the purely institutional view, there is, at least formally, no story of justice beyond establishing the ‘just institutions’” This argument can be interpreted to mean that justice should move beyond a mere interpretation of rigid age old statutes. Indeed, in other parts of the book, with sufficient examples to boot, he mounts an attack on the ‘Rawlsian principles of Justice’. 

Need for citizen participation
In the context of human rights, Amartya Sen writes, “Active public agitation, news commentary and open discussion are among the ways in which global democracy can be pursued, even without waiting for the global state.” In the desire to interpret laws and accommodate appeals, there is simply a search for a “supreme alternative” and no ranking based on a “social point of view” This obviates the checks and balances, a participatory mechanism can bring in - a sad state of affairs for a culture built on the edifice of dialectics. When a jury decides, the sheer number of decision makers is more, humane aspects are given due attention and there is an alignment with the morals and values of the society. 

Addressing corruption, knowledge and trial by media
It is very difficult to sway the decision of a jury by influencing its members. The nexus between criminals and juries is again difficult to establish. So, chances of corruption are lessened by inbuilt mechanisms. Coming to the knowledge of the jury members, perhaps there might be technical limitations but the basic premises of what is fair and what is just remain eminently universal and can be hardly disputed. Regarding trial by media, one can never completely eliminate it in this age of information abundance. Let us learn to live with it instead of decrying the messenger. 

Conclusion
The example of recent adoption of the jury system by South Korea is a case in point. As we have successful democracies embracing this system, it is time we rethink the abolition and give the jury system, a chance. With the system in place, we might end up building a society where corruption free service becomes a fundamental right of its citizenry (Mr. Vittal’s proposal) even without the constitution explicitly saying so.

Friday, December 17, 2010

Abnormal

Why is the winter morning so heavy with sadness?
Why do the dew ridden leaves appear to be shedding copious tears?

Why does my friend shut himself to the external World?
What is going on in the girl's mind as she cries for attention?

What scary ghosts are the dogs trying to silence by barking their lungs out?
Why does the frog appear to be possessed by fear?

What are the foreign tourists doing in this remote coastal town?
Why is this fair skinned shop keeper lost to his surroundings?

Why is there a deathly silence in place of chirpy greetings?
Why are the trees not whispering to each other? 

Where are all the stars hiding?
Why is the twinkle missing in the crescent of the moon?
 
Where is the normalcy? Has somebody stolen it? 

Thursday, December 16, 2010

Nothingness

I just want to lie down and stare straight ahead
into the unending depths of oblivion,
into the vast abyss of vacuum and void.

I am tired, bored and frustrated with all the 
masks, veils, make ups, gloss, sheen and fake smiles
I demand real faces, real beauty, real character and real 
intentions. But everything is a farce, a sham and a facade.

I just want to lie down and stare straight ahead
into the unending depths of oblivion,
into the vast abyss of vacuum and void.

Opportunism, rank dishonesty, fake sincerity and 
a truck load of lies - these are the layers that cloth
us, that make up the skin, the muscles and the bones.
Once the limelight is on,  we swagger in pride, put on 
a grand show and delude ourselves...but it can't last long...

For now,
I just want to lie down and stare straight ahead
into the unending depths of oblivion,
into the vast abyss of vacuum and void, looking for 
answers that evade me, tease me and mock me.